Product Care

SONG RYOO bags are handcrafted by an artisan who has a long history. We are only using the most luxurious Italian leathers. Each leather skin is unique, so color differences or vein marks may appear and are natural features.

[ Special care instructions ]

01 Wipe regularly with a soft, dry cloth
02 Do not overload your bag
03 Avoid contact with other coloured materials
04 In case of accidental scratches, reduce by massaging the skin gently
05 Store in the dust bag for minimal exposure to dust and the elements
06 Protect from exposure to heat and direct light.
07 Clean by a leather specialist only
08 Hardware should avoid hard contact with excessive movements.
09 Do not expose to moisture, perfume, chemical or oily products.

Returns

RETURNS

Returns are possible worldwide for all full price items within 14 days of shipping. Please note that Final Sale items are not eligible for a return.

SONG RYOO reserves the right to not accept any return or merchandise that does not meet the below requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.

Please be aware that original shipping fees are not refundable.

RETURN CONDITIONS

Purchases must be returned to the original shipping country. Items returned must be in their unused original condition with all SONG RYOO item tags attached and any related accessories. Incomplete, damaged, worn, soiled or altered returns, or anything SONG RYOO reasonably believes has been used, will not be accepted and therefore sent back to the customer.

HOW TO RETURN YOUR PURCHASE

If you want to return items, Please inform us by email first.[customercare@songryoo.com] We will then provide you with further information.

Returns need to be shipped on the customer’s own expense.

Please note that it is important to ship international packages using standard shipping and your country’s local shipping carrier. For added safety, please insure all packages with a tracking number.

We are unable to offer exchanges at this time, however we do accept returns. We ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.

IMPORTANT

We ship under the terms of DAP(Delivered At Place).
Customers are responsible for the payment of import duties and clearance taxes once the shipment has arrived at the destination country.
Refusal to pay the imposed tax/duty OR if the product is returned due to absence of recipient, will result in a return shipping fee of USD 50 that will be deducted from the original payment and refund.

REFUNDS

Refunds will be credited to the original purchaser's method of payment.

On receipt of a return, we will process the refund as soon as possible. We estimate that refunds will be made by the provider of your payment method within 7-10 working days. Working days are Monday to Friday. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.

Please keep your shipping note until you have received your refund.

If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be higher or lower than the original price paid.

ORDER CANCELLATIONS

If you would like to cancel or change the order, please contact us immediately by email to customercare@songryoo.com. Once accepted, the payment will be refunded into your account which may take up to 10 business days. Please note, we are unable to combine orders, change the size, edit your billing/shipping details or add pieces to an existing order once it has been placed.

Additionally, we may not change the order once the product has already been shipped.

Shipping

SONG RYOO handbags are beautifully packed in our customized boxes and are shipped from warehouses in the USA and KOREA.

COMPLIMENTARY SHIPPING

IMPORTANT: International Shipping does not include duties and taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. A tracking link directing you to the shipper’s website will be sent to you via email once your order has shipped.

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. An estimated delivery time for your order will be available to view in checkout. Delivery can take longer than expected due to customs clearance procedures in certain countries.

Please note all orders will require a signature on delivery.

ESTIMATED SHIPPING TIMES

· INTERNATIONAL SHIPPING – EXPRESS(2-5 working days)

OVERSEAS SHIPMENTS

Shipments to the following countries are subject to strict controls by local customs authorities and as a result delays may occur for reasons outside of our control.
Canada, Qatar, Turkey and UAE

At the moment we are unable to ship orders to the Russian Federation.

REFUSED SHIPMENTS

If an order is refused at delivery you will not be refunded shipping costs or any duties/taxes incurred.

Payment

SONG RYOO accepts the following methods of payment:

· Credit card
· PayPal

CURRENCIES

All Transactions are in USD. We do not accept orders via telephone or email at this time.

CONDITIONS

For your security, the billing name and address must match the credit card or other method used for payment. Any PayPal account used must be in the name shown on your government issued identification document. SONG RYOO reserves the right to cancel any order that does not comply with this or with our other security criteria.

Your card or other method of payment will not be charged until your order is accepted and shipped. However, it may show a pre-authorisation of the funds immediately upon order.

Please note: All online orders are placed with RYOO&DESIGN, which is a Korean entity, therefore your card issuer or payment method provider may apply other international bank charges. In addition, if your credit/debit card or other method of payment is not denominated in the currency of your purchase, the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer. SONG RYOO has no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before placing your order.

For any further queries, please contact us at customercare@songryoo.com

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