1. Product Care

SONG RYOO BAGS ARE HANDCRAFTED BY AN ARTISAN WITH A LONG CAREER HISTORY IN MAKING BAGS. WE ONLY USE THE MOST EXQUISITE AND LUXURIOUS ITALIAN LEATHER FOR OUR PRODUCTS. PLEASE NOTE THAT SLIGHT COLOR DIFFERENCES OR VEIN MARKS THAT MAY APPEAR ARE NATURAL FEATURES OF THE UNIQUE LEATHER BEING USED.



[ Special care instructions ]

01 WIPE REGULARLY ON A WEEKLY BASIS WITH A SOFT, DRY CLOTH IN GENTLE CIRCULAR MOTIONS.

02 STRICTLY AVOID HOUSEHOLD CLEANERS OR ANY OTHER INAPPROPRIATE CHEMICALS.

03 DO NOT OVERLOAD YOUR BAG. EXCESS WEIGHT CAN CAUSE UNWANTED DAMAGE AND DISTORTION.

04 AVOID CONTACT WITH OTHER COLORED MATERIALS. PLACING YOUR BAG WITH HARDLY COLORED DYES MAY LEAVE UNWANTED STAINS OR COLOR TRANSFER. WITH COLORED LEATHER, AVOID CONTACTING WITH WET CLOTHES OR WET SURFACES, POSSIBLE DYE BLEEDS MAY OCCUR.

05 IN CASE OF ACCIDENTAL SCRATCHES, REDUCE DAMAGE BY MASSAGING THE SKIN GENTLY.

06 DRY WATER STAINS NATURALLY IN AMBIENT ROOM AIR TEMPERATURE WITHOUT OVERHEATING YOUR BAG. OTHER INK, GREASE, DIRT STAINS SHOULD BE REMOVED IMMEDIATELY BY SPECIALIST.

07 STORE IN THE ORIGINAL SONGRYOO DUST BAG FOR MINIMAL EXPOSURE TO DUST AND OTHER ELEMENTS. NEVER STORE IN PLASTIC OR VINYL. PREVENT FROM USING NEWSPAPER AS A FILLING, INK TRANSFER MAY OCCUR.

08 PROTECT FROM EXPOSURE TO HEAT AND DIRECT LIGHT. DIRECT SUNLIGHT WILL DRY OUT THE SKIN AND CAUSE DETERIORATION AND COLOR FADING.

09 HARDWARE SHOULD AVOID HARD CONTACT. PREVENT FROM PLACING YOUR BAG ON THE FLOOR OR ANY OTHER DIRTY PLATFORMS.

10 DO NOT EXPOSE TO MOISTURE, PERFUME, CHEMICAL OR OILY PRODUCTS.

11 BAGS AGE OVER TIME, AND IT IS ONLY NORMAL FOR LEATHER AGING AND CHANGE. DO NOT PANIC BUT IF SPECIAL CARE IS NEEDED LOOK FOR SPECIALIST CARE.

2. Returns

RETURNS ARE POSSIBLE WORLDWIDE FOR ALL FULL PRICE ITEMS WITHIN 14 DAYS OF SHIPPING. PLEASE NOTE THAT FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURN.

SONG RYOO RESERVES THE RIGHT TO NOT ACCEPT ANY RETURN MERCHANDISE THAT DOES NOT MEET THE REQUIREMENTS BELOW. IF YOUR RETURN IS NOT ACCEPTED, PURCHASED PRODUCT WILL BE SENT BACK AT YOUR EXPENSE AND A REFUND WILL NOT BE ISSUED.

Please be aware that original shipping fees are not refundable.

[ RETURN CONDITIONS ]

PURCHASES MUST BE RETURNED TO THE ORIGINAL SHIPPING COUNTRY. ITEMS RETURNED MUST BE IN THEIR UNUSED, UNALTERED, ORIGINAL, AND COMPLETE CONDITIONS WITH ALL SONG RYOO TAGS ATTACHED. DUST BAGS AND OTHER RELATED ACCESSORIES INCLUDING PACKAGE BOX MUST BE RETURNED. SONG RYOO BOXES SHOULD NOT BE USED AS SHIPPING BOXES. SONG RYOO HAS THE RIGHT TO REJECT AND SEND BACK PRODUCTS WE REASONABLY BELIEVE THAT HAS BEEN USED.

[ HOW TO RETURN ]

Your package will not be shipped with any paper invoices or return slips. Instead, we ask that you request your return by sending an email to INFO@SONGRYOO.COM AND WE WILL PROVIDE YOU WITH FURTHER STEP-BY-STEP INFORMATION.

**CUSTOMER IS RESPONSIBLE FOR ALL RETURN SHIPPING COSTS.

PLEASE SHIP INTERNATIONAL PACKAGES USING STANDARD SHIPPING ADDITIONAL TO YOUR COUNTRY’S LOCAL SHIPPING CARRIER. FOR ADDED SAFETY, INSURE ALL PACKAGES WITH A TRACKING NUMBER.

UNFORTUNATELY WE ARE UNABLE TO OFFER EXCHANGES AT THIS TIME, HOWEVER WE DO ACCEPT RETURNS. IF YOU WISH FOR AN EXCHANGE WE ASK YOU TO RETURN THE ORIGINAL MERCHANDISE FOR A REFUND AND PROCEED TO PLACE A NEW ORDER FOR THE APPROPRIATE ITEM.

[ IMPORTANT ]

We ship under the terms of DAP(Delivered At Place).
CUSTOMERS ARE RESPONSIBLE FOR THE PAYMENT OF IMPORT DUTIES AND TAXES ONCE THE SHIPMENT HAS ARRIVED AT THE DESIGNATED COUNTRY.
REFUSAL TO PAY THE IMPOSED TAX/DUTY OR IF THE PRODUCT IS RETURNED DUE TO ABSENCE OF RECIPIENT, AN AMOUNT OF USD 50 OF RETURN SHIPPING FEE WILL BE AUTOMATICALLY DEDUCTED FROM THE ORIGINAL PAYMENT AND REFUND.

[ REFUNDS ]

Refunds will be credited to the original purchaser's method of payment.

ON RECEIPT OF A RETURN, WE WILL PROCESS THE REFUND AS SOON AS POSSIBLE. THE PROVIDER OF YOUR PAYMENT WILL COMPLETE THE REFUND METHOD WITHIN AN ESTIMATE OF 7-10 WORKING DAYS. NOTE THAT WORKING DAYS ARE MONDAY TO FRIDAY. ONCE YOUR REFUND HAS BEEN PROCESSED, A REFUND CONFIRMATION WILL BE SENT TO YOUR EMAIL ADDRESS. YOUR FINANCIAL INSTITUTION MAY REQUIRE ADDITIONAL TIME TO PROCESS THE REFUND TO YOUR ACCOUNT. PLEASE KEEP YOUR SHIPPING NOTE UNTIL YOU HAVE RECEIVED YOUR REFUND.

IF THE ITEM WHICH YOU ARE RETURNING WAS PURCHASED IN A DIFFERENT CURRENCY FROM THE LOCAL, THE REFUND WILL BE ISSUED INTO THE SAME CURRENCY YOU HAVE PURCHASED YOUR PRODUCT. DUE TO CURRENCY EXCHANGE RATE FLUCTUATIONS, THE REFUND MAY BE HIGHER OR LOWER THAN THE ORIGINAL PRICE PAID.

[ ORDER CANCELLATIONS ]

If you would like to cancel or change the order, please contact us immediately by email to info@songryoo.com. Once accepted, the payment will be refunded into your account which may take up to 10 business days. Please note, we are unable to combine orders, change the size, edit your billing/shipping details or add pieces to an existing order once it has been placed.

Additionally, we may not change the order once the product has already been shipped.

3. Shipping

SONG RYOO HANDBAGS ARE DELICATELY PACKED INTO OUR CUSTOMIZED BOXES AND ARE SHIPPED FROM WAREHOUSE IN SEOUL, SOUTH KOREA.

[ COMPLIMENTARY SHIPPING ]

WE OFFER FREE INTERNATIONAL SHIPPING BUT DUTIES AND TAXES ARE NOT APPLIED IN THE FINAL PRODUCT PURCHASE PAYMENT.
THEREFORE CUSTOMERS ARE RESPONSIBLE FOR ANY CUSTOMS FEES, DUTIES, OR TAXES THAT MAY BE APPLIED UPON DELIVERY.
A TRACKING LINK DIRECTING YOU TO THE SHIPPER’S WEBSITE WILL BE SENT VIA EMAIL ONCE YOUR ORDER HAS BEEN SHIPPED.
*WE DO NOT SHIP TO PO BOXES AND MILITARY ADDRESSES.

DELIVERY DOES NOT APPLY FROM THE DATE OF ORDER BUT FROM THE DATE OF SHIPPING. WE INFORM THAT DELIVERY PROCEDURE MAY SLIGHTLY VARY ACCORDING TO SHIPPING CONDITIONS. AN ESTIMATED DELIVERY TIME FOR YOUR ORDER WILL BE AVAILABLE TO VIEW AFTER CHECKOUT. DELAY MAY OCCUR IN CERTAIN COUNTRIES DUE TO UNEXPECTED CUSTOMS CLEARANCE PROCEDURES.

Please note all orders will require a signature on delivery.

[ ESTIMATED SHIPPING TIMES ]

· INTERNATIONAL SHIPPING – EXPRESS(2-5 working days)

[ OVERSEAS SHIPMENTS ]

***At the moment we are unable to ship orders to the Russian Federation, South Korea and South America***

Shipments to the following countries are subject to strict controls by local customs authorities and as a result delays may occur for reasons outside of our control.
Canada, Qatar, Turkey and UAE

[ REFUSED SHIPMENTS ]

IF AN ORDER IS REFUSED AT DELIVERY, SHIPPING COSTS OR ANY DUTIES/TAXES INCURRED WILL NOT BE REFUNDED.

4. Payment

SONG RYOO accepts the following methods of payment:

· Credit card
· PayPal

[ CURRENCIES ]

All Transactions are in USD. We do not accept orders via telephone or email at this time.

[ CONDITIONS ]

FOR YOUR SECURITY, BILLING NAME AND PERSONAL ADDRESS MUST MATCH THE CREDIT CARD OR OTHER METHOD USED FOR PAYMENT. ANY PAYPAL ACCOUNT USED MUST BE IN SAME NAME OF YOUR GOVERNMENT ISSUED IDENTIFICATION DOCUMENT. SONG RYOO RESERVES THE RIGHT TO CANCEL ANY ORDER THAT DOES NOT COMPLY WITH THIS POLICY OR WITH ANY OTHER SECURITY CRITERIA.

YOUR CARD OR OTHER METHOD OF PAYMENT WILL NOT BE CHARGED UNTIL YOUR ORDER IS ACCEPTED AND SHIPPED. HOWEVER, A PRE-AUTHORIZATION OF THE FUNDS MIGHT BE SHOWN UPON ORDER.

PLEASE NOTE: ALL ONLINE ORDERS PLACED IN SONGRYOO ARE OWNED BY RYOO&DESIGN, WHICH IS A KOREAN ENTITY. THEREFORE YOUR CARD ISSUER OR PAYMENT METHOD PROVIDER MAY APPLY OTHER INTERNATIONAL BANK CHARGES. IN ADDITION, IF YOUR CREDIT/DEBIT CARD OR OTHER METHOD OF PAYMENT IS NOT DENOMINATED IN THE CURRENCY OF YOUR PURCHASE, THE FINAL PRICE WILL BE CHARGED IN THE CURRENCY OF YOUR CARD. THIS WILL BE CALCULATED AND CHARGED BY YOUR CARD ISSUER. SONG RYOO HAS NO CONTROL OVER THESE CHARGES. IF ANY CONCERNS PLEASE CONTACT YOUR ISSUING BANK FOR FURTHER INFORMATION BEFORE PLACING YOUR ORDER.

For any further queries, please contact us at info@songryoo.com

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